Surgery and clinic consultations are by appointment and can be made at reception, by telephoning during our normal opening hours or online via Patient Access or the NHS App.
Consultations with a doctor are timed to take approximately 10 minutes.
Routine pre-bookable appointments can be booked up to 4 weeks in advance.
In addition the Practice has also introduced the triage service. This service is designed to provide same day access for quick routine or urgent problems. The service is available Monday to Friday. Please telephone at 08:00 or 14:30. A receptionist will take your details to see how they can best direct you.
If you have a problem that you feel can be managed over the telephone by speaking to a clinician, you can make an appointment for a telephone consultation.
Telephone consultations are also suitable for discussing medication or test results.
Interpretation and Translation Services
We can arrange interpretation and translation services in person or by phone for patients who do not speak English. Please let us know if you need this service when booking an appointment.
If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.
Late For Your Appointment
Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.
Text Reminder Service
We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.
Making evening and weekend appointments – giving you more choice
GP practices in this area are making it easier for you to make appointments at times which suit you.
All practices in south east Hampshire, and Fareham and Gosport – including ours – will take part in a new scheme to allow you to make appointments from 8am to 8pm on week days, from 8am to 4.30pm on Saturdays, and on Sunday mornings.
This extends the normal opening hours for surgeries, which until now have usually run until 6.30pm on weekday evenings.
If you do need to see someone, we will be able to offer you an appointment at your local ‘hub’ location – they are located at Petersfield Community Hospital, Waterlooville Health Centre, Havant Health Centre, Fareham Community Hospital and Gosport War Memorial Hospital.
There, you will be seen by a locally-based healthcare professional – the service is led by GPs but also includes other staff such as nurses, or healthcare assistants. The staff can – with your consent – access your medical records, ensuring a high quality service.
Please note: the new extended opening hours is not a walk-in service – you need to make an appointment.
You can make an appointment by talking to our surgery staff and booking a slot in the normal way, or – if we are closed and you think you need to see someone more urgently – you can call NHS 111 to ask to make an appointment.
For more information, talk to our staff, or see our Question and Answer document.
Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.
Patients suffering from acute and potentially serious illnesses will always be given priority for a home visit, but if unexpectedly rapid deterioration occurs, relatives are encouraged to make a repeat telephone call to the surgery without delay.
If the situation appears to be critical, dial 999 for an ambulance.
You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.